Tampa Museum of Art

Careers

 

 

Current Opportunities

 

Museum Operations Assistant

Visitor Experience & Engagement Representative

 


 

 

Museum Operations Assistant

General Purpose

Under general supervision, install art work or other objects, fabricate museum exhibit components and assist with building security, maintenance and operations.

Typical Duties

Support preparation of museum buildings and arrangements for public display, event, special programs and facilities.  Involves:  Move, install and store exhibit components, paintings, statuary and other art objects.  Place protective pads between and around art to ensure against damage.  Lift art objects and move to designated area, hang paintings and position statuary and other objects on stands as directed.  Measure and mark floor layouts. Set up and dismantle audio and lighting systems, exhibit floor areas and platforms in accordance with prescribed security and artistic standards.  Examine exhibits for damage and perform minor repairs.  Prepare and paint various surfaces with rollers, brushes or sprayers. Set up and store tables, chairs, risers and equipment for museum and outside terrace events.  Perform custodial work before, after or during events, if required. Place informational materials in exhibits.

Under supervision, maintain, repair and upgrade buildings, infrastructure equipment, heating ventilation and air conditioning (HVAC), security, fire suppression systems and grounds.  Involves:  inspections of equipment and monitoring of systems.  Ensure compliance with state and federal inspection programs, building safety and operating codes and regulations.  Complete preventive maintenance to meet equipment manufacturers’ specifications and operational needs.  Utilize computer based facility management system to monitor HVAC and security equipment.  Assure operational status of back-up generator power and systems monitoring equipment.   Maintain and operate automated lighting and as instructed maintain grounds.

Assist in ensuring public acceptance of safety and security rules and regulations.  Involves:  Monitor and assist with event security, crowd control and emergency egress plans.  Monitor closed circuit security cameras located in galleries and other museum indoor and outdoor locations.  Notify supervisor or others of unusual circumstances. Answer questions and provide information and directions.

Patrol assigned museum facilities to protect the exhibits, property and artifacts from theft, violence or vandalism.  Involves:  Report any irregular or suspicious activities or expel violators.  Greet visitors and explain museum rules.  Provide general information about exhibits and facilities to visitors and provide directions to other city attractions.  Maintain records of activities, exhibits and attendance.  Unlock facilities for authorized personnel.  Open and close buildings and facilities.  Check and secure windows, doors and gates.

As directed, perform general maintenance and repair museum facilities or exhibits.  Involves:  Paint, lay tile, and repair minor plumbing leaks, install electrical switches and outlets, replace light fixtures and bulbs.  Assist in exhibit preparation including carpentry.  Move display cases, paintings, handcraft pieces and artifacts for displays.  Install and remove exhibits.  Set up and tear down tables, chairs, displays and audio-visual equipment for public events and receptions.  Dust and repair permanent exhibits.  Maintain grounds.

Clean interior and exterior of assigned portions of the facility and grounds daily, following a pre-determined schedule. Involves: Picking up trash and emptying trash receptacles from interior and exterior of buildings; dusting of furniture, shelving and other surfaces; vacuuming and cleaning carpets and floors; washing windows (interior and exterior), baseboards, upholstered furniture, restroom walls, and partitions.

 

Knowledge, Skills, and Abilities

Application of knowledge of monitoring of complex security, HVAC and climate control systems.
Application of good knowledge of handling and installing artwork.
Application of good knowledge of various skilled building trades methods and procedures.

Application of good knowledge of the use and maintenance of technical, hand and power tools commonly used in exhibit fabrication, facility maintenance and equipment repair.

Application of good knowledge of facility and equipment maintenance, repair and remodeling/upgrading.

Application of some knowledge of safety and security procedures.

Application of some knowledge of utilization and operation of computer based monitoring systems.

Application of some knowledge of technical manuals to read and interpret blueprints, schematics and equipment diagrams.

Interpretation of federal, state, and City laws, rules, regulations, maintenance of public facilities, state and local labor and occupational safety and health rules and regulations.

Establish and maintain of effective working relationships with coworkers, officials, contractors and the general public.

Clear, concise oral and written communication to prepare and present activity and work reports.

Other Job Characteristics

Frequent exposure to hazardous conditions, climbing ladders, working on lifts, and moving equipment parts when maintaining or repairing facilities, HVAC and other equipment.

Frequent extended standing, walking, bending, stooping, squatting, and moving or lifting equipment, tools and materials weighing up to 50 pounds when overseeing, or participating in the set up and tear down of events and displays.

Work extended hours, weekends and holidays as needed.

Must have a valid Florida driver’s license and approved driving record for pick-up and delivery of art pieces, materials and necessary supplies for the museum.

Contact: Qualified applicants please send your resume and cover letter to EA@tampamuseum.org. Indicate the job title ‘Museum Operations Assistant’ in the subject line.

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Visitor Experience & Engagement Representative

The Visitor Experience & Engagement Representative (VER) plays a significant role in providing a memorable experience for all people who visit the Tampa Museum of Art (TMA). Superior customer service is provided to every visitor, every day, with every interaction. VERs will receive dynamic, ongoing training from the VER administrative team, Safety and Security team, Development team and Education team to ensure that the TMA accomplishes its customer service goals. The role of the VER will engage every visitor with education and entertainment to facilitate a passion and interest in the TMA’s exhibitions and programs. VER engages visitors with a personal and engaging experience while delivering entertaining content and superior customer service to ensure an exceptional visitor experience.

RESPONSIBILITIES

Reception and Customer Service

  • Greet visitors in a friendly, welcoming manner and provide visitor assistance throughout the museum
  • Provide general museum information including, but not limited to, museum admission prices, hours of operation, and membership information
  • Assist groups with getting oriented to the museum for their tour and school visit
  • Assist in handling visitor issues that include, but are not limited to, way finding and lost and found
  • Proactively engage visitors with entertaining and educational conversations and interactions in areas that include, but are not limited to, art, activities, exhibits, and interactive programming
  • Engage a large and varied audience of visitors in understanding exhibits by demonstrating programs, storytelling, and interactive discussions
  • Perform other duties as assigned
  • Answer phones and transfer calls

Point of Sale Cashiering & Information/Reception Desk Clerk

  • Provide general and specific information
  • Open & close the Front Desk, maintain tidy lobby & desk
  • Process point-of-sale general and membership admissions, membership applications, donations, and education registration transactions
  • Follow safe cash handling procedures
  • Close & balance drawer at end of day, process end-of-day financial report
  • Document database transactions and forward to Database Manager
  • Assist with mailings, data entry and other administrative tasks as assigned

Safety & Security

  • Patrol assigned museum facilities to protect the exhibits, property and artifacts from theft, violence or vandalism
  • Report any irregular or suspicious activities
  • Report to fixed posts or dispatch desk as needed
  • Use desktop computer to electronically control employee and non-employee building access, prepare logs/reports as assigned
  • Decisively responds to assigned calls for service, emergent situations and critical incidents occurring during shift in accordance with established training/standards.
  • Report and file complete and comprehensive incident reports.

SPECIAL REQUIREMENTS

  • Roving, standing and/or walking lobby and galleries be required
  • Some light lifting, twenty (20) pounds or less, may be required on an infrequent basis

QUALIFICATIONS

  • High school diploma or equivalent required
  • 1 – 3 years prior customer service experience required
  • Energetic, outgoing, and friendly personality require
  • Must work enthusiastically, respectfully, and professionally with a diverse group of audiences and possess a passion for helping people discover and explore
  • Proficiency in Microsoft Office Suite
  • Ability to work weekends, evening hours, or holidays is required
  • Point of Sale experience preferred

Core Competencies

  • Interpersonal Relations – Establishes rapport with others at all organizational levels; shows respect for others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; works with others in a healthy and productive way
  • Customer Service/Teamwork – Is dedicated to internal and external customer service; committed to the TMA’s customer service standards, regardless of position; is able to work independently or as part of a dynamic team
  • Communication – Oral and written communication expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying
  • Self-Management – Assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; can work independently, or as part of a dynamic team; is able to produce under tight deadlines; can successfully handle multiple projects; possesses excellent organizational skills
  • Personal Integrity and Professional Conduct – Demonstrates dependability, honesty, integrity, trustworthiness, and credibility; models appropriate professional behavior; accepts responsibilities for own actions; maintains confidentiality; upholds ethical standards
  • Adaptability – Adjusts, modifies own behavior, remains flexible in response to changing situations and environments, new or rapidly changing information, and unexpected obstacles; maintains high performance, emotional composure, objectivity, and balanced perspective under pressure and shifting priorities
  • Organizational Awareness – Uses the organization’s formal and informal social, political, and technical structures to build relationships, negotiate solutions and accomplish goals. Stays open-minded, embracing key elements of diverse perspectives, adapting strategies as needs, expectations or the organizational climate evolve. Gets positive results for clients and/or visitors and other stakeholders, based on accurate assessments of what is realistic and whose support is essential.

Job Responsibilities

  • Part time, 20-25 hours per week, pre-determined monthly schedules
  • The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job. This document should not be considered a fully detailed description of all the work requirements of the positions. Other duties may be assigned that are not listed in the above description and the TMA may change the specific job duties with or without prior notice based on the needs of the organization.

Please send letters of interest and current resumes to:

Elaine Mendez Hall, Executive Assistant
Tampa Museum of Art
Cornelia Corbett Center
120 W Gasparilla Plaza
Tampa, Florida 33602
Or to:   Elaine.mendez.hall@tampamuseum.org

 

 

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